Contact forms

Dear Customer,
Thank you for choosing Dial Telecom as your new telecommunication partner. We believe you will be satisified with our services. We look forward to our successful and long-term cooperation.
For communication with our company, please use the contacts below or the contact form.

For your convenience, our customer service is available 24 hours a day by phone at +420 226 204 400.
When reporting operational problems at +420 226 204 400 (NOC), please give the following:

- type of service (product number from product specification)
- description of operational problem
- reporter’s name and contact phone number
- name and contact phone number of a technically-capable representative of your company, who can ensure the coordination needed to resolve the specific operational problem

After reporting the above listed, we will check the status of your service. A NOC attendant will arrange with you individual steps, terms and way in which you will be informed about the problem’s resolution. The provider is entitled to request written or electronic confirmation of the reported failure from the subscriber.

If a technical, invoice or other problem has occurred and needs to be solved through a customer complaint, please send a description of the problem by email to reklamace@dialtelecom.cz, or use the form below.

Apart from a description of the problem, always give:

1. What Dial Telecom product you are complaining about;
2. The number of the product specification (it is on each product specification);
3. If the problem relates to a specific invoice, please also give the number of the relevant invoice, which can be found on the invoice, and its date of  issue.